We understand that from time to time you may wish to return a product to us.
We have created this 14 day returns policy to enable you to return products to us in suitable circumstances. Please note this is exempted on bedframes where if the item is not faulty, damaged and will automatically incur a £70 return charge as standard i.e. change of mind
Where you have no other legal right to return a product and receive a refund or exchange, then you will nevertheless be entitled to return a product to us where:
(a) We receive the returned product within 14 days following the date of [purchase / delivery] of the product;
(b) The returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must: Contact us first, as returns can only be accepted if you have notified us i.e. email, phone
Phone: 07447098410 / 01924 694034
The following kinds of products may not be returned under this policy:
(a) Products that have been transformed yourself
(b) Products that have cosmetic damage or are unsellable i.e. damaged packaging, used or open packaging
We will give you a refund for the full price of any product appropriately returned by you in accord with the terms of this returns policy i.e. fully resell able unless faulty; the original delivery charges and excluding the costs of returning the product to us, as to return any product that is not faulty and wanting to be returned will incur a £45 pickup charge that is non negotiable unless the product is deemed to be faulty. Please note this is excluded on bedframes where if the item is not faulty, damaged and will automatically incur a £70 return charge as standard i.e. change of mind.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) We will not refund or exchange the product